NOT MY MONEY
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Labels:
-
Disputes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If he 'sent' you the money then why can't you pay him back again?
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @sinner1313,
I'm so sorry to hear this occurred. Generally when someone sends you a payment, that money goes into the PayPal balance and you would receive an email notification of the transaction. From there you can either withdraw the money, use it towards purchases, or refund the payment. At the time the dispute was filed, if the payment was still in the PayPal balance or previously refunded, the balance wouldn't have become negative. This means that the money received was either previously withdrawn or spent online. If you did not make any purchases that may have spent the money received or withdrew the money to your bank or card, then you may need to contact our customer service to report unauthorized activity on your account and change your password as soon as possible. Otherwise, you would be responsible to reimburse the amount owed for the payment received. I sincerely apologize for any negative experience this has caused you and hope this information helps. If you need to contact our customer service, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.
Thank you!
Michelle
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- How does someone who don't have or want a PayPal account send money to my PayPal account? in My Money Archives
- Sending money in My Money Archives
- Refund in Payments Archives
- Uploading with Bancontact doesn't work in My Money Archives
- it says that I cant transfer the money to my Paymaya account? why is that? can someone help me? in My Money Archives