My account has been blocked for the last month, at first I received a message to upload some needed documments to confirm my identity however since then nothing has happened ive tried to contact them over message email and phone for weeks with no luck. My money is blocked! It asks me to resolve the issue ive already uploaded a photo id and a bank statement like 5 times and it shows completed but no one is unblocking it. Please I would really appreciate some help with this as I just dont know what else to do!
I am having the same issue. I keep uploading documents (Identity Document and Utility Bill)and getting a message that Paypal will respond in the next 2 - 3 Days but no does respond. Fortunately i do not have funds in my Paypal account. Maybe will try call the number given and see if it gets resolved, really frustrating.
I have the same problem. The only difference that I don't have funds in paypal and I used paypal only to buy at ebay via bank. Even if paypal will remove my limitations, i doubt that i will ever want to use paypal. Too many people have problems with paypal. Horrible paypal behaviour and communication
If anyone here resolves their issue, please let us know how you did it.
In my case, their security team keeps telling me what to do by following some set of instructions that doesn't exist.
I've been in touch with PayPal several times but their reps are dumbfounded with my issue. None of their trained, professional staff are equipped with the tools they need to assist.
You need to contact customer services to resolve any limitation OR account specific issues. Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
