MUC-UK

[MC1905]

 i am talking about receiving an item as not described to what it should be and i made a case and eventually PayPal agreed that seller was at fault and willingly to pay my refund then i objected to pay for the item at my expense then PayPal sending me another email saying that my case was denied due to no proof of tracking info which i always said that i did not send the item back yet but waiting for PayPal's clarification about shipping cost to Seller and in mean time i might have written these points on wrong reply areas of PayPal page without realising but the result is I still have a product sent to me by this seller as not described product and iwant to know where i stand on this matter

Seller is called Xingyao E Commerce co ltd

[kernowlass]

@MC1905 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
If you don't return it and supply a tracking number by the date paypal give you then the claim is closed and you lose out unfortunately.