You're right, by sending some lightweight tat they're protecting themselves against an Item Not Received claim.
Significantly not as described should get us a full refund, including the excessive P&P, but only if Paypal look at the case properly instead of seeing we received something and have been offered a partial refund - They start at 20% and climb upwards. They've offered 90% after a lot more to-and-fro-ing, but they'll only apply this to the cost of the item, not the P&P, so we'd still be significantly out of pocket. They bountifully state we can keep the item, and threaten it will cost more than $20 to return, (It won't, check Royal Mail Pricing for such a light item, even to China.) They're obviously wanting the case closed as they've offered a partial refund. Frankly, I don't trust them to honour this, so claiming via Paypal Buyer Protection.
My piece of foam is labelled on the packaging is a 0.12kg picnic mat costing $6.45.
By their own admission / labelling, not what I ordered.
We have been emailing back and forth with them maintaining it's a high quality item, perhaps I want to gift it to a friend. Me pointing out this is the type of thing we'd buy from Poundland with no postage to pay and I'd be embarrassed to give it as a gift.
Paypal should honour our claims, particularly if accompanied by photos as this one is, then block this seller so more aren't cheated.
My case is due to close on 27th - watch this space...
