Item returned case on PayPal may decide in seller's favour
Practicalmagic7
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Apr-28-2021
03:15 PM
Hi I returned item but seller at first agreed to refund but didn't refund. I opened PayPal case and this got their back up. The seller said they didn't have to refund as their original policy was no returns but they did say they would. The seller may win on these technicalities and they didn't accept the return request on the system. They messaged me saying they would refund upon receipt of the item. The seller is going to end up with the item and my money. I'm so upset as I returned the item. Also PayPal said they would take back my return shipping refund depending on the outcome of the case. I will lose the fifteen pounds for the item and another £8.95. I'm so upset and don't know what to do
Labels:
- Labels:
-
Disputes
1 REPLY 1
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
May-01-2021
05:47 AM
Did you win a dispute for item received but not as described?
Did you send the item back trackable and give paypal the tracking number that proves delivery of the item back to the seller?
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- I returned a not working item, the seller received it, and Paypal didn't return my money in Disputes and Limitations Archives
- Returning Damaged item to seller. in Disputes and Limitations Archives
- PayPal in sellers favour in Disputes and Limitations Archives
- PayPal resolution decision made without evidence. in Disputes and Limitations Archives
- Dispute closed in seller's favour but item NOT received in Disputes and Limitations Archives