Item not as described (tent)

[Garysletters]

I bought a hydraulic tent for 3-4 people. Saw video of item, and full description. Recieved a totally different tent (cheap spring open tent that’s difficult to put away). Only big enough for 1-2 people, not hydraulic. Nothing like what I wanted. Asked for proper tent to be sent but after raising a dispute, PayPal say I’ve got to pay for tracked return before I’m refunded. I’m not happy. Don’t see why I should be out of pocket. Where do I go from here? They’ve given me 10 days to return it from UK to China!

[kernowlass]

@Garysletters

Paypal buyer protection can never be a 100% coverall, so you need to read up on it so you can risk assess your purchases.

In the event of a dispute you nearly always have to return the item back to the seller so you bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/uk/webapps/mpp/refunded-returns

If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.