Is there a way to refund?

[DreadBread]

Hi,i bought a digital product (game account,it has no entry fee or prize) using PayPal's goods and services,but the money i sent was on hold.The seller used this fact as a reason to why they won't send me anything.I copied a text about holds that says that after i confirm getting the product,the money will be realesed,but the seller didn't care and started ignoring me.I filed a dispute,seller got mad and said "I am cancelling deal" and unfriended me.I haven't recieved neither a refund nor the product.Is there a way for me to get a full refund?The seller is ignoring my dispute.If selling game accounts is against the rules,shouldn't i also get a refund because 1.I've never got the product and 2.It's seller's responsibility that they sell something illegal?Please help,i don't want to waste money for nothing

[kernowlass]

@DreadBread 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.