I want to make a dispute but I paid using a guest checkout

angel13582
Contributor
Contributor
I bought an item from Depop and it’s been over 3 weeks now and I haven’t received it and the user I bought the item from got banned. I paid using a guest checkout but I still have the transaction ID and receipt. What do I have to do to open a dispute because every time I try it tells me to login with my account which wasn’t the one I paid with.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@angel13582 


If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
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