I want to know what suspicious activity was detected on my account?

SeriouslySonya
Contributor
Contributor

I just had to reset my password due to suspicious activity on my account... I want to know what happened, I got no emails about failed logon attempts (this would be useful) I see no transactions that I did not make, the only thing I can think of was I joined acorns yesterday by clicking the link in my account now today I was required to change what tested as a strong password that I've had no issues with for years... So what's going on, where can I see a report of this activity? I'd like to know the website, the ip address etc... 

 

In the name of security why isn't there a security report?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@SeriouslySonya

 

Why not ask customer services?


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SeriouslySonya
Contributor
Contributor

Well I did try before posting here. I couldn't get a person and the recording only sent me a link to reset my password after I had already changed it, I tried through help but kept getting errors, so I was hoping someone here might be able to tell me where I could find such information?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@SeriouslySonya

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.


OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





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