I'm freaking out! PayPal declined my case!

[Sharootoo]

Hl, I ordered a 60 dollar baby bassinet and the company sent me a 5 cent keychain. I sent paypal the order confirmation which has the picture of the bassinet and i sent them a picture of the 5 cent key chain. Said my puchase was authorized so they re declining my request to get my money back. I've contacted the company several times, first they said they would give me a 10% refund, then 20% refund, then 40% refund and recommended i sell the unwanted item to make up the rest! It's a 5 cent plastic key chain!!! I can't figure out how to contact paypal! I'm shaking I'm so upset!!!

[kernowlass]

@Sharootoo 

Did you open a dispute for an unauthorised transaction and if so why would you do that???

You should have opened a dispute for item received but not as described ie the WRONG item and made sure you activated the below link when they told you to return it for a refund (to get help with those costs).

https://www.paypal.com/ca/for-you/shop/refunded-returns

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?