How to get success from Paypalstop or get refund from suspect companies.

[Enujnot]

I purchased wooden jigsaws early August from Shenzhen Jiangongshan Network Technology Co., Ltd. and still have not received my items. I have disputed this transaction several times however Paypal ignores my pleas because the company claim that they have sent the items and have been claiming this since early December. They say that they are in transit. Paypal are ignoring my requests for assistance. I have another transaction today that the Bank has advised that company has been reported as suspicious and AGAIN I have requested cancellation and have had no assistance. What can I do ?????????

[kernowlass]

@Enujnot 

Firstly stop buying from these.......

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

Secondly.........

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.