How to get refund through Paypal?

[sacky8903]

PayPal

Spoiler

Need help going through process of trying to get refund from a company called Kohls Heart. They are a clothing company I've since read they are Chinese based and scamming people who order their shabby merchandise. Ordered on Feb. 25th  $ 67.96 worth of clothes and the last two emails are bogus, claiming they are custom designing my order!! Ha...This company advertises on Facebook which is where I saw the ad. There are many who have had the same problem of non delivery and also inferior fabrics and sizing as well as inability to get refunds or any return responses from this company. Can anyone guide me as to how to get PayPal to help me . I would appreciate any advice. Many thanks!!

[kernowlass · Accepted solution]

@sacky8903 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.