How long for Paypal to authorise my identity and unblock my account?
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My account has been put on hold until my identification is verified, how long does this typically take?
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My normal account has been blocked since 20 Feb 2020 with no access what so ever, no fault of my own, I sent the two forms of ID straight away in the form of a bank statement from Feb 2020 and my current Passport.
I now cannot even log into my account.
I have spent probably 150 hours both on the phone to agents in the beginning prior to covid-19, then sending messages via their stupid message service, which changes agent every few minutes.
It has felt like banging my head against a wall most of the time, a bit like 'Groundhog day' the film, being asked the same questions over and over.
Why Paypal should think they can solve problems with these messages over a simple telephone conversation I do not know nor understand????????
I had to set up another account after covid-19 just to be able to communicate with them, I have escalated the problem to the complaints dept via an email and was promised a call back from them on about 10 July within 72 hours...............I AM STILL WAITING FOR THAT CALL!!!!!!!!!!!!
The worst thing is, because I cannot access my account I cannot remove my Bank or Card details from it which I believe may be illegal.
Covid-19 or not I think Paypal's Customer Service is probably the worst in the World!!!!!!!!!!!!!!!!!!!
So in answer to your question, I wouldn't hold your breath!!

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