Highlife technology ltd.

[Umbanatasia]

Hi I bought a wig on a website but I don't want the wig any more i send them a couple of emails but the didn't reply I'm scared that it is a scam I just wanted my money back because if I don't get my money back I'm ready to press charges and I really don't want to do that so can you guys please help me 😥😥

[kernowlass]

@Umbanatasia

Press charges? Against whom? If its that company then I hope you are mega rich and can afford an international lawyer??

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Umbanatasia]

Please my English isn't that good I'm from the Netherlands can you please help me

[LisaDawn]

I had this happen as well. The wig I received looks nothing like the pictures on the website. Its not even the same cut. It is neither lace cap or human hair as described. I paid more for extra thickness and length that did not happen. It is extremely shiny and not natural at all. They blocked me from their email and Facebook page when I tried to contact them.

Their website implied that they have a store in New York. They are in China! They stole pictures and videos from a legit company's website. Several people on Facebook that have ordered wigs from them are saying the same thing about them being scammers and not receiving what they ordered. There are also You Tube videos confirming this.I filed a dispute and PayPal says I have to send it back for a refund. This will cost me $25.00 to do so. The wig was 42.00. The website I ordered this from has disappeared. I have a feeling that the address I was given to send this back to wont exist either, or it will be lost, stolen, and I will be out even more money. A few years ago I sent something back I bought from overseas through Ebay. I bought and provided an international tracking number. The tracking stopped after it left the country and  did not get my refund because the seller said that she never received it and the tracking did not show it arrived.