Help!

[ReallyPeeved]

Is this the worst company in the universe or what?

I've been a member forever.  Tonight, PayPal put limitations on my account and is insisting that I give them my passport or driver's license.  Seriously?  Like I can trust them to secure those?  I can't even trust them to respond to me.  They also want something they call a "purchase receipt from my supplier."  I don't even know what that is.  How am I supposed to provide something that I don't know what it is?

I've been on the phone waiting for help for well over 3 hours at this point.  3 hours on their PayPal Assistant, too.  No response on either front.

After all of the business I've done with them over the decades, this is what I get--they created a problem with my account, they expect me to fix it, and they don't respond to my repeated requests for help, on the phone or on line.

Can anyone tell me why I should continue to do business with them.  I found the close account button.

[Kirvee]

Seems this happened to several people, myself included.

Maybe it's a bug on their end? Wouldn't put it past them.

[ReallyPeeved]

I don't know.  All I do know is that this is the worst customer service I have ever experienced.  There is no customer service.

After all the business I've done with them over the years, I deserve better than this.

[tanyacasey25]

I agree I have been on the phone waiting fro 4 hours .

[tkj64]

I have just got the same message, many years with them, and i dont have the photo id, and its asking for a reciept, from what??

crazy **bleep**, cheers

[AsunaEclipse]

we are all having problems and having our accounts limited i cant do anything.. i use paypal for literally everything so this is honestly just a disgrace i have also been in a call for 4 hours straight with no answer..

[tkj64]

same here, i use it to travel to work and back daily, on uber or ola, now it seems i cant use this as my payment, plus all my other food and ebay purchases, cheers

[B_Scott]

If they are asking for a purchase receipt from your supplier you just need to provide an invoice that shows as paid in full or $0.00 owing.

[tkj64]

i dont have a supplier, i use it for my uber and ols travel to work, and uber eats, so a reciept from uber will do?,thanks for your time, cheers

[B_Scott]

If the receipt shows what was purchased and that it was paid it should be fine.  I process reimbursement claims for a living so proof of purchase and payment is something that I always ask for.

If the receipt is just like a credit card machine receipt that just show the business and a purchase that may not be enough.  I need to ask for something that shows exactly was purchased (example:  4 widgets at $3.00 each = $12.00) and that it was paid.