Help from PayPal

[Coastal123]

I'm trying contact Paypal formassistance with an account limitation.  I've been on the phone for an hour now.  Does anyone know how to get support from Paypal.  My patience is running out.

[Teddy25]

Hi @Coastal123 

Hope all is well and safe.  I'm so sorry that you are having a hard time trying to reach  out to our customer service with regards to your account limitation.  Please be advise that our customer service hotline is current not available but the customer service as other means to service our customer. 

All you have to do is go to our PayPal website at the bottom click the contact option besides help, once you click  "contact" it will route you to the page that say “Contact Us” click that and there will be options provided.

 I prefer some link here that might be helpful for you https://www.paypal.com/ph/smarthelp/article/how-do-i-remove-a-limitation-from-my-account-faq2189?app...  and https://www.paypal.com/ph/smarthelp/article/why-is-my-paypal-account-limited-faq1758?app=searchAutoC...

those are helpful tips that might be of help.

If it's still no response, then let's wait until our phone line becomes available. I hope i was able to assist you on your concern. Thank you for your patience and keep safe!

**** If you find my post very helpful enrich the community by giving kudos or accepting it as a solution. ******

[Coastal123]

Hello.  I was live chatting with a colleague of yours yesterday afternoon.  She (Susan) promised me that a customer service agent will be calling me today.  I'm still waiting for that call.  My issue can not be resolved by sending me links.

Thank you.

[Teddy25]

Hi @Coastal123 

I do understand the urgency of having this resolve the soonest time possible.  What i may advise is try to reach out again to our customer service via live chat because they have visuals on your account.  As much as i would love to further assist you on this matter my resources is limited as of this time.  Please do reach out to our customer service.  Stay safe.  

**** If you find my post very helpful enrich the community by giving kudos or accepting it as a solution. ******

[Coastal123]

I have tried all possible methods to resolve this matter.  Our business is affected.  The person I chatted with yesterday did not have the authority to resolve the problem.  She promised that someone would call me TODAY.  I'm still waiting.  I'm am frustrated to no end.  Surely PayPal can perform better.

[Teddy25]

Hi @Coastal123 ,

I appreciate your patience in dealing  and i'm really sorry that i couldn't further assist you on this. Please try to reach to our customer service and make a follow up to them regarding this and advise them that you were promised that someone will call you regarding the limitation on your account. 

[Coastal123]

Nobody answers the phone.  I was on it for 2 hrs yesterday.  I sent 2 emails over the last week without any response.  I have no other avenue to go down.  Can you please have someone call me.

[Teddy25]

@Coastal123 

As all of the phone lines is closed due to this worldwide pandemic that we are experiencing right now, for you to reach out to our customer service all you have to do is go to our PayPal website at the bottom click the contact option besides help, once you click  "contact" it will route you to the page that say “Contact Us” click that and there will be options provided.

If it's still no response, then let's wait until our phone line becomes available. I hope i was able to assist you on your concern. Thank you for your patience and keep safe!

**** If you find my post very helpful enrich the community by giving kudos or accepting it as a solution. ******