Account limitation

Gakunju
Contributor
Contributor
Why are you limiting the accounts knowing well you have a shortage of staff. You have inconvenienced a majority of us who rely on this platform. Can you please respond to our issues? We need the money during this pandemic. Be fair for once, and review our limited accounts
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2 REPLIES 2

Sidney08
PayPal Employee
PayPal Employee

Hello  @Gakunju , I hope you're doing fine.

 

There are several reasons why your PayPal account may be limited. Here are some examples:

Unauthorized use

          We may limit your PayPal account to protect you from potential losses and review any fraudulent activity if:

We believe someone accessed your PayPal account without your authorization

Your bank informs us that someone may have used your card/bank without your consent

Account limits

 

You reached your sending, receiving or withdrawal limits and haven't yet completed the steps to remove them.

 

Higher-risk activity

 

Examples include:

You received a higher number of claims and chargebacks than usual

You started selling a completely new type of product, such as much higher value items

Your sales volume rapidly increased, which is out of nature with your usual sales patterns

Inactive account

 

As an extra security measure, we may also limit your PayPal account if you haven’t used it much since you signed up. To restore access to your account, provide a Proof of Identity (such as copy of your driver's license, national ID card or passport). To upload it, click the notification on your Summary page and follow the instructions.

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Sidney08
PayPal Employee
PayPal Employee

@Gakunju 

 

Here's how you can remove the limitation on the account.

Please click the link: https://www.paypal.com/us/smarthelp/article/how-do-i-remove-a-limitation-from-my-account-faq2189?app... 

 

I hope this helps. If you find this helpful, make our community better by giving kudos or accepting it as a solution.

 

Have a great day and keep safe.

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