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I tried to access https://uk.gymshark.com/ to make a purchase but instead, through adverts ended up making the purchase on www.gymfitsgo.com. Immediately after making the purchase today (for the value of £81.18), I received a notification from Paypal that the transaction had been made to a chinese account. I've messaged before about the transaction and the case has been closed as it was an authorised transaction. However, when viewing the sites you can see the similarities/direct copies from the official Gymshark website, making it difficult before purchase to realise it was a fraudulent site.
I am requesting that the transaction is cancelled and / or refunded as viewing the transaction details, you can clearly see that this is a fraudulent activity and believe I would be covered under the Buyer and Fraud Protection policy which is advertised to monitor every transaction to prevent fraud.
We haven't yet, I wasn't able to reopen the message in resolution centre as it was closed and each time I tried to email about the transaction, I received an error.
Only way I've been able to respond or contact PayPal again is through the complaints. I did speak to the bank but they advise PayPal look into it first, then we would also have to wait for the transaction to come out so the bank could see it and then a further 15 days until action can actually be taken.