Fraudulant charges on bank statement and no Paypal activities listed.

jb9321
New Community Member

I have 2 fraudulent Paypal charges on my bank account and there are no activities listed in my Paypal account. Paypal does not allow me to dispute them be cause they do not show any activities. There is no means, that I could locate, to discuss this issue with Paypal. From reading other users comments on this type of issue Paypal does not provide any support. I am closing out my Paypal account. Paypal at one time was considerd a reputable and safe business to work with however that seems not to be the case in todays environment.

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jb9321 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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