Fraud

Judybell
New Community Member
My daughter buys robux and I thought a safe way to buy them would be through PayPal. To my horror yesterday while she was with me my bank alerted me 5 times in a few mins for large amounts of money being paid to roblox! I managed to transfer out all my money changed my passwords. Checked her roblox total and they're was about £20 worth yet within a couple of mins over £200 was taken! I put in a dispute to PayPal about the fraudulent/unauthorised payments and they have replied it is not covered as it was authorised! Could someone tell me why, what has happened how have been robbed and PayPal don't recognise it?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Judybell 

 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction....which it was as you authorised your 
daughter to use your paypal account.


Advice is voluntary.
Kudos / Solution appreciated.
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