Fake tracking ID number

[VELOZ809]

Hi,
i made a purchase on June 10, 2020
The seller company, sent Paypal a fake
tracking id number, it show that my
package arrives, the same day and time
of my purchase, i opened a dispute to get
my money back, but it was declined, because
they gived Paypal a fake tracking ID number.
Now we have no agents to talk over the phone.

[kernowlass · Accepted solution]

@VELOZ809 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[Rick12345]

How do I contact PayPal via phone? I cannot find one on their website. It's frustrating texting their computer BOT, and it got me nowhere.

[VELOZ809]

Hi,
I only had an answer back via Twitter

[VELOZ809]

Have you try via Twitter ?

[AngelaBardon]

Stop posting this generic reply! Paypal is not answering the telephone for people so noone can just give them a ring!

[kernowlass]

@AngelaBardon 

Yes they are, its random but you can get them on the phone if you persist (country dependent as to how likely that is).

And i would rather post generic posts giving ALL possible options of contact  and then users may get through using one of them.

If you look 3 posts down you will see that @VELOZ809  got hold of paypal via Twitter and got a refund, yet you don't want me to post the options???

Also try actually READING what I posted.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal)

[VELOZ809]

It seems that having Paypal
It is not safe, because the company
It has no staff to help anyone.

[wjz114]

Hi, may I ask what's the final outcome of your appeal? 

I'm facing a very similar situation as you right now and I would appreciate if you could share your experience.

[VELOZ809]

Hi,

I contact Paypal directly on Twitter.
I explained my case, they confirmed
the fake tracking id number and
refunded my money immediately.