Fake company and no refund

[Revecansy]

Ordered from 2 Asian companies. Never received goods. Both companies have supposably resent my orders(after much dispute) 3 separate times each time with a tracking number that the USPS says doesn’t exist. Now if you were a company why would you so easily agree to keep sending out replacement orders? Probably because it was never sent to begin with. Both companies supplied a tracking app called tracking 17 which says the goods are either in transit or have been delivered which nothing ever has been delivered. It’s been 8 months now that they have had my money. The original receipt of the transaction where they took my money ( I have screen shots of everything) was through PayPal and nothing shows on my account. Ok yesterday I received a reply to my email starting I wanted a full refund plus shipping that I also paid. They agreed and said it should refund back to me with in 2 to 3 days. Well days go by and now it’s week two. I email again and they reply that there funds are frozen in PayPal and that PayPal is working on the issue and for me not to proceed legally until pay pal fixes the issue. Its all bull crap. Who do I contact about frozen funds of this company which I’ll bet it’s all a lie. Now what. Help

[jobrow68]

Same thing happened to me down to the fake tracking number and PayPal refuses to issue me a refund

[Revecansy]

What did you do? Did you report anywhere else

[kernowlass]

@jobrow68 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[kernowlass]

@Revecansy 

You had up to 180 days to open a Paypal dispute for non receipt of item, so did you actually do that?