Ebay buyer raises dispute through PayPal without speaking to me first over n issue?

[Mazda323]

Hi

I sold a jacket through eBay on 8/8/19. On 30/8/19 buyer goes straight to PayPal and opens a dispute saying the item was bought in error.  They haven't ever spoken to me about this.  First I knew was opening Resolution Centre in PayPal by pressing button.  I then saw and read the details of the dispute they raised. No one purchases an item in error!

I think this person is trying to scam both me and PayPal and to keep the item?  I spent most of the day trying to get through to PayPal.  Three times someone rang me back, transferred me to somewhere else and I was left for ages with music playing and not one person spoke to me.  And it is so very difficult to get through to PayPal! I even tried to email and I don't even know if this went through as it doesn't tell you it's sent. Anyone else experienced this sort of dispute raising or trying to get answers?

[sharpiemarker]

@Mazda323 

Ask buyer to return item for a refund if a SNAD dispute is filed and escalate the case to PayPal for review and decision. If you were returned a brick, or an envelop to a near by address, not to your return addresss, report the buyer to the police: https://www.actionfraud.police.uk and to PayPal for abusing buyer protection program.

Sometimes once the buyer knows they have to return item on their dime, as ordered by PayPal in order to get a refund, it'll just blow over. But if they do a scam return as mentioned above, report them.

To contact customer service for further assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

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