Does customer service even read the messages they receive????

[psenderowitz]

Check out this comical string of messages from "customer service."  Even more fun, they are each separated by more than 24 hours, so there is no way to get any continuity...

Srijana

10:07 AM

  Phillip, as per the dispute ID: PP-D-75369830, I show that this package has been delivered to your location via the tracking number: 9405511200793105774442 on the 6th of July, 2020. I understand you did not receive your item. Our purchase protection offers protection in the event your item was not received and we are able to find the other party at fault. As the seller provided valid tracking information confirming delivery of the item, we are unable to find them at fault and thus unable to reverse your payment. PayPal Purchase Protection is not a guarantee of delivery of goods, rather protection if the other party fails to complete the transaction as intended. As you haven't received the product though the tracking number shows delivered to the location. You may need to email USPS and report this issue. They will help you with the ship to address where exactly the item was delivered. Please provide the copy of an email to us as an evidence so that I can close this case in your favor. We will have this investigated from our end as well. However, we would require you to contact USPS and get the letter(intranet form) from them via email.



Phillip <removed>

10:40 AM

I have already contacted USPS -- service request #12419768

Dear Phillip <removed>, This is in response to your inquiry regarding the delivery of a package. Please accept our sincere apology for any inconvenience this matter may have caused you. The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service. The package was addressed to a different name and address than was provided in this case. I would advise you to contact the sender and ensure they gave you the correct tracking number. An apology is no substitute for good service, but I want to offer one on behalf of the Postal Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance in your area. Thank you for the opportunity to address this matter with you. If you have any questions, please contact me. Sincerely, Timothy <removed> Supv Customer Service[Removed. Phone #s not permitted]********** Your privacy is important to us. If you would like additional information on our privacy policy, please visit us online at: www.usps.com®. ref:_00Dj0GyYH._500t0XFMQD:ref

[psenderowitz]

continued....

Nelson

12:52 PM

Hi! Phillip, I believe your contacting us regarding dispute?

Nelson

12:57 PM

Feel free to reply whenever you're ready and we'll reply as soon as we can.



Phillip <removed>

2:26 PM

This was a response to the message from Srijana at 10:07....I filed a dispute in the resolution center. The vendor gave a phony USPS tracking number and the evidence of that from the USPS is above. I would like my dispute reopened and my money refunded.

Marichery Ann

2:29 PM

I'll be forwarding this message to an account specialist who can help you with your concern. They'll review our previous conversation and get back to you. Please note, the reply may not be immediate. Don't worry, PayPal will send you a notification via email, App and within your PayPal account once they respond.

Dave <removed>

2:39 PM

I apologize for any inconvenience this may have caused you. The case was resolved because the tracking number shows that it was delivered on July 6th. I understand you mentioned that you didn't receive any package. I recommend contacting USPS to verify the address where the item got delivered to. Once they confirm that there was no package delivered to your location, we have the option to continue with an appeal.  Shipping companies are able to provide documentation showing the tracking number, the date when it was shipped and the address where it was delivered. When you get this document and it clearly shows that the item was not delivered to your address, we will be able to change the case decision and refund the amount back to your PayPal balance.  Feel free to reply whenever you're ready and we'll reply as soon as we can.

[psenderowitz]

continued.

   

Phillip <removed>

3:02 PM

This is very frustrating....in the message above I clearly,stated that I already contacted the USPS and I copied their response. The

I have already contacted USPS -- service request #12419768 Dear Phillip <removed>, This is in response to your inquiry regarding the delivery of a package. Please accept our sincere apology for any inconvenience this matter may have caused you. The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service. The package was addressed to a different name and address than was provided in this case. I would advise you to contact the sender and ensure they gave you the correct tracking number. An apology is no substitute for good service, but I want to offer one on behalf of the Postal Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance in your area. Thank you for the opportunity to address this matter with you. If you have any questions, please contact me. Sincerely, Timothy Schrepfer Supv Customer Service[Removed. Phone #s not permitted]********** Your privacy is important to us. If you would like additional information on our privacy policy, please visit us online at: www.usps.com®. ref:_00Dj0GyYH._500t0XFMQD:ref

I’m not sure what to do since I answered EXACTLY as you requested and the next communication asks me to do the same thing

Achom

3:53 PM

I understand that you are concerned as you have not received the item. Please know that this is not the experience we want you to have here in PayPal.  Phillip, I have checked the case history and I see that the item was delivered at your address on 6th July. We consider and accept the tracking numbers that has the same city, state and zip code that you have provided on the transaction. Please share the screenshot of the email you have received from USPS for us to review and refund the funds.  Feel free to reply whenever you're ready and we'll reply as soon as we can

Your file has been uploaded.



E0BB4F76-0FE7 ... FDF1.png / 0.34

(This is the screenshot of the email, as requested)

Jastine

3:33 PM

Phillip, we need an intranet form, Shipping companies are able to provide documentation showing the tracking number, the date when it was shipped and the address where it was delivered. When you get this document and it clearly shows that the item was not delivered to your address, we will be able to change the case decision and refund the amount back to your funding source. Feel free to reply whenever you're ready and we'll reply as soon as we can.