continued. Phillip <removed> 3:02 PM This is very frustrating....in the message above I clearly,stated that I already contacted the USPS and I copied their response. The I have already contacted USPS -- service request #12419768 Dear Phillip <removed>, This is in response to your inquiry regarding the delivery of a package. Please accept our sincere apology for any inconvenience this matter may have caused you. The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service. The package was addressed to a different name and address than was provided in this case. I would advise you to contact the sender and ensure they gave you the correct tracking number. An apology is no substitute for good service, but I want to offer one on behalf of the Postal Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance in your area. Thank you for the opportunity to address this matter with you. If you have any questions, please contact me. Sincerely, Timothy Schrepfer Supv Customer Service[Removed. Phone #s not permitted]********** Your privacy is important to us. If you would like additional information on our privacy policy, please visit us online at: www.usps.com®. ref:_00Dj0GyYH._500t0XFMQD:ref I’m not sure what to do since I answered EXACTLY as you requested and the next communication asks me to do the same thing Achom 3:53 PM I understand that you are concerned as you have not received the item. Please know that this is not the experience we want you to have here in PayPal. Phillip, I have checked the case history and I see that the item was delivered at your address on 6th July. We consider and accept the tracking numbers that has the same city, state and zip code that you have provided on the transaction. Please share the screenshot of the email you have received from USPS for us to review and refund the funds. Feel free to reply whenever you're ready and we'll reply as soon as we can Your file has been uploaded. E0BB4F76-0FE7 ... FDF1.png / 0.34 (This is the screenshot of the email, as requested) Jastine 3:33 PM Phillip, we need an intranet form, Shipping companies are able to provide documentation showing the tracking number, the date when it was shipped and the address where it was delivered. When you get this document and it clearly shows that the item was not delivered to your address, we will be able to change the case decision and refund the amount back to your funding source. Feel free to reply whenever you're ready and we'll reply as soon as we can.
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