Dispute says I have to return items to China to get full refund - address to return is in Chinese

debraatefss
New Community Member

I only received 3 of 8 items ordered - $25 of $113 order.  Seller says he'll refund total if I return the 3 items to China.  Address provided is in Chinese in the resolution center and I have only 8 days to return.  Can't figure out a way to contact anyone to get proper address to return.

 

HELP!!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@debraatefss 

 

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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