Dispute relating to receipt of parcel

[SaS8]

I posted an item to someone and sent her a copy of the receipt for proof of posting. Now after nearly 2 weeks she says she didn’t receive it and has opened a case with PayPal. What do I do next?

[kernowlass · Accepted solution]

@SaS8 

do you have a tracking number that proves delivery of the item to the buyer?

only proof of posting just means you posted it and not that they received it.

If they haven't received it and you can't prove they did with a tracking number then you will need to issue a refund.

[SaS8]

Thank you I thought that might be the case. So I’ll be out of pocket though I definitely posted it. In future will send everything tracked.

[mr2sumitt]

PayPals proof of delivery is ridiculous, a parcel can be delivered to the wrong house and signed for by the wrong person and PayPal think that's ok. SHOCKING

[SaS8]

Seems like if someone says they didn’t receive parcel you don’t have a leg to stand on. Once it’s posted it’s out of your hands. So will definitely send it tracked or signed for in future

[mr2sumitt]

Tracked is the only way for seller. too many buyers that are scammers aswell. So many bad people in this world!

[kernowlass]

@SaS8 

But what if the buyer didn't receive it? Would you not want a refund if you paid for something and it did not arrive?

If you bought from amazon and a parcel didn't turn up would you just say 'oh never mind the seller has said they posted it so it must be lost in the post' !!

[mr2sumitt]

I've recently bought something and it didn't turn up and PayPal seem to think its alright as the seller has tracking saying it was delivered somewhere near me to someone with a different name.

[SaS8]

Same happened to me

[SaS8]

Yeah I get that but it doesn’t stop it being bloody annoying for the seller. Royal Mail needs a shake up so that everything’s tracked or signed for but not at extortionate charges, then we’d all be covered