I recently placed orders for two items from a company called Love House Company and paid through Paypal. I received invoices for the items as described online by the Love House Company. One item was an office chair and the other Kitchen Utensils. I also must say that the items were to be shipped to me via a forwarder located in Miami. I am in Trinidad. The items received by the forwarder in Miami were not what was on the invoice the Company sent to me. Instead of the office chair, a cheap watch was sent and instead of kitchen utensils, a waiter was sent. I lodged disputes with Paypal for a refund. Love House responded through Paypal that I must return the items in order to get a refund. Both disputes were denied by Paypal. My argument is that I did not deceive anyone. I ordered what was advertised. I received invoices with illustrations of the item ordered. Why then do I have to go through additional the expense of paying for return shipping to get a refund? The Love House Company deceived me, the buyer, so an unconditional refund should be made. As a matter of fact, the items have been left with the freight forwarder in Miami because shipping to me will cost me additional funds when the packages finally reach me. What do you think?
