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Seller Fonsany is falsy advertising products for sale

PeterW2111
New Community Member

Seller Fonsany is falsy advertising products for sale

I purchased a "Premium Golf Watch" from Fonsany. The product that arrived was a anolog cheap watch. I have tried to get a refund and all I get is I need to pay to return the product before they will action a refund.  Why should I pay to return a product I never wanted. Should Fonsany not pay to have their merchandice returned. I am throwing good money after bad. How can PayPal allow a company like Fonsany use its services?  This company never had the golf watch, they scammed people into paying them and now I need to pay more money.  Very dissapointed in how PayPal has dealt with this matter. The resolution centre is limited on how a person can respond to a matter in progress.

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Seller Fonsany is falsy advertising products for sale

@PeterW2111 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.


Advice is voluntary.
Kudos / Solution appreciated.