Counterfeit Goods

Kmac85
New Community Member

So I recently opened up a claim against a seller that I bought two pairs of customised Nike trainers through, when they arrived they're counterfeit I've sent all relevant info to PayPal but they wouldn't accept pics, now they've denied my claim saying they haven't received and proof that I'm due a credit.....what can I do now?

Login to Me Too
1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Kmac85 

 

Get an official document from an authorized Nike dealer/store that they are fake and then appeal your case by contacting customer service to appeal or from the resolution center. Should be no problem to get since they're a major brand name.

 

To contact customer service for assistance:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

 

Say "Live Agent" to the automated recording.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.