Contacting seller

[johngmm]

I am aware that I have to begin a discussion with the seller before I can file a formal claim.  I have been unable to find where to contact the seller on the Paypal site and haven't received any helpful response from the message centre.  I've also sat here waiting for them time after time with no reponse ever. They say wait so many minutes but it doesn't mean anything - I feel they're not concerned.  For 2 weeks now this has been going on.  I can find no box or anywhere in the socalled resolution centre.  If I was claiming a few dollars, I would forget the whole thing but I'm claiming $394. The coronavirus has affected a lot of business but Paypel should have set things up better for some sort of live contact and it appears they haven't.  I am concerned that if decent and correct assistance is not provided soon, the 90 days period to file a formal claim will expire.  The attitude of Paypal is nothing but abysmal. I am not at all hopeful of a resolution.

[kernowlass]

@johngmm 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.