Closing cases without resolving them

[KJordan7171]

I open a dispute over a vacuum I didn’t receive. I was offered a settlement but refused due to it being $13 less than what I paid. I think this was another way for that person to cheat you. PayPal closed case but I never received my money. Is this now a common practice for PayPal.

[Sammie-T]

Yes finding out more and more Paypal is linked with companies ripping people off and not receiving their merchandise and they side with the company. I am out and will spread the word of paypal.

[CLONG22180]

I had the same problem.  Merchandise never arrived.  I tried to contact merchant but the "customer service" email provided by the company was a dead link.  I disputed with PayPal, then received a bogus email from the company that provided a bogus tracking number saying package was delivered.  It was not, but PayPal closed the dispute.  I tried to respond to the vendor's email, but it was a fake account.  I'm on hold to try to get PayPal to stop this fraud and reimburse my account.  Stay tuned.