I opened case for dispute then claim, seller didn't respond within 10 days, status changed to under review, from 8th May till now (7 days) no update and each time i send to PayPal they reply the same reply as copy and paste (we currently review your case).
Is this normal? how many days they will spend to finish this review?
by the way, i have to say the payment for the seller was in 12 Feb, so i gave him really very long time to deliver the product.
the estimated date for resolution case is up .. it is 2nd June and customer support still replying the same (your case under review)
more than one month reviewing my case,, the tracking system showing that the product returned back to the seller and he didn't give any response till now.
what can i do.. how can i get my money back?? someone to help please...
I opened a claim in August because I never received my merchandise. I kept receiving emails from the seller telling me that my order wasn’t able to be delivered due to my postman “ couldn’t find my house”. I asked my postman, Who is a friend of our family, and he laughed and said that’s ridiculous and it sounds lik3 a scam. He came back the next day after I gave him the so-called tracking number and he confirmed that it was indeed bogus. I then escalated my claim and 1 month later was told by PayPal that the seller gave him the tracking number and said my package was delivered. So I guess my point is PayPal only cares about the seller and not the buyer. Beware, no one ever wins a PayPal claim. I deactivated my PayPal account and will never use them again
