Charged/Authorization/Doubled Up

[ChrisScubaRef]

I have a monthly insurance payment that I have on auto-pay which has been up n running for a short while, with this month being the 3rd payment overall. The first installment I paid ‘manually’ and last month’s payment was deducted without a hitch This month, however, has been a **bleep**. On the 30th, I was charged my normal payment. Ok cool no biggie, it was expected and I had money in the account to cover it and then some! Today, the 1st, I see an authorization from my insurance company for the normal amount. And it was deducted from my account as well as the payment from 2days ago. I was doubled charged, kinda. I don’t have access to the Authorized funds, which I understand is how it works, but it shouldn’t be there since I made the actual payment two days ago. I called PayPal, the girl was super nice and saw there was a mistake on the account and asked me if I could hold for a minute or two so customer service could take over the call. An hour and 20 minutes into the call, I decide to call them again, not hanging up the first call because I’m committed to it. This time they have an automated system say, “we’ll text you with a link for customer service messenger.” Yippee skippee! Or so I thought. The first link did not work, the second did, stating that someone’s going to be chatting me up in less than a minute. That was 41 minutes ago and still NADA. I understand it’s a holiday, but come on. I want my damn money back, I want my nearly 2hours of my time back, and I want reparations equitable as well. ASAP.

[ripj]

I had 5 different Paypal debit card transactions that have the same exact issue, the completed transaction and still the authorization hold, therefore doubling the effect on the balance.  I had created a topic about this last night and we are not alone here.  They need to fix this fast or I'm going to have a shipping debacle today.

[Rmckinney1127]

Same thing happened to me December 31st. I paid two separate bills and than made two separate purchases. The money was immediately taken from my account as usual... fast forward two days... i log into paypal to see my available balance and was shocked to see it was half what it should be. So i go to my account activity (to see what the heck had posted to my account) first I saw about 7 pending charges (Which wasnt alarming because of the weekend and Holiday) i figured the status would change sometime that day, but just to be sure i decided to check out my completed transactions from the last week too. Glad i did because sure enough the 4 transactionsI completed on 12/31/19 had already posted and status was complete. So i decided to wait a day to see if the pending charges would fall off. They did not. The following day i contacted them because they all still said pending. Immediately after i told him the issue the paypal representative told me that it was a known issue/glitch that had affected some transactions over the Holiday. They said that the system was not releasing the pending charges when the system registered the transaction completed. Ummm ok. If this is a known issue than why hadnt the customers been notified? He said not enough people were affected by it too release a service bulletin. BS. So he took a look at the transactions, confirmed they were authorization being held on completed payments, hit a few keys and said your authorizations are now released and the difference should reflect in your balance within 30 minutes. The funds were there almost immediately. What im wondering is by Paypal not addressing the known issue,how many people are under the impression the authorizations will fall off in 3-5 days so they patiently keep waiting. Only to learn days later that these authorizations won't fall off, they have to manually be released by papal? Smh

[ChrisScubaRef]

Mine finally cleared up a day or two ago- did yours?

[ripj]

I ended up calling and the US gentleman on the phone (thank the heavans) went through them one by one a released them on January 2nd. They would have fallen off on the expiration of the authorization, but who wants to wait that long.