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Charge dispute form

New Community Member

Charge dispute form

I'm filling out a dispute charge form what does credit card client mean?


Esteemed Advisor

Re: Charge dispute form



It means the card holder name of the credit card's customer (their "client").


For example:


Whenever you are processing a card-not-present (CNP) transaction, you should always ensure that, as a minimum, you collect the following details from your customer:


  • The Visa Debit or credit card number

  • The Visa Debit or credit card client name

  • The expiry date as it appears on the card or reference card

  • The Visa Debit or credit card client’s statement address

  • CVV2*

Kudos & Solved are greatly appreciated. 🙂
New Community Member

Re: Charge dispute form

This still makes no sense to me. 

"Card holder name" which is me, but I already filled in this information in the previous field.

"Of the credit card's customer" which is also me, as far as I can understand. 

So, in my English-as-a-second-language understanding, this translates to "my name of the my name". And this is where I go blank.


My assumption is that I fill it with my name, as being the credit card client. But this would coincide with what is written in the previous field "Primary Cardholder Name". I understand if it would ask you for a cardholder name and a card client name, as there can be a secondary cardholder. But the primary cardholder would automatically be the credit card client. Am I misunderstanding anything?