Byer's protection is a scam?

[skrobotov]

I recently purchased an item which I never received. I raised a dispute with resolution centre. I received no refund and the case was closed without any explanation. Does this mean that PayPal is scamming it's customers?

[kernowlass]

@skrobotov 

Which dispute did you open?

Did you escalate the dispute to a claim/

[skrobotov]

The dispute was open through resolution centre as "Item not received". The only comment I received from PayPal is "Case closed. Decided in the seller's favour". There is no option anymore to escalate / dispute again, neither ability to contact support.

[kernowlass]

@skrobotov 

It would only have closed then if.............

1. The seller provided trackable proof of delivery OR

2. You didn't escalate and it timed out.

[skrobotov]

The item was meant to be sent to my parcel locker, there would be a notification from Aus Post if the parcel had arrived. Also, it's not possible to get a proof of delivery unless I would have collected the parcel. And yes, I did escalate the issue in time, but it took PayPal one month to respond, only by closing the case not in my favour.