Ario online

[Mark_barrett]

Ario online...   scammers.   I like many others bought goods with no delivery . Items bought in August 19.. then they say it was delivered... they are resending and now tracker still saying in transit last updated 18.12.2019. Paypal then closed case saying they had delivery proof..   still out of pocket $39.96

Dear mark barrett,

We received the claim(s) you opened on 2 January 2021.

We've reviewed the transaction(s) and are denying your claim(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.

We're sorry for any problems you may have experienced with the transaction(s).

Learn More about PayPal Purchase Protection

Find out how your purchases are protected and how we investigate claims by clicking Security at the bottom of any PayPal page. 

Transaction information:

Dispute Case ID: PP-D-97267569 

Transaction Amount: $39.96 USD 

Dispute Amount: $39.96 USD 

Transaction ID: 4TU63297SD491344J 

Transaction Date: 12 August 2020

[kernowlass · Accepted solution]

@Mark_barrett 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.