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Additional dispute information

Debbie311
Contributor

Additional dispute information

I opened a dispute in February against a China seller who sent me a completely different item than what was ordered (purchased folding jigsaw puzzle table at $47, and received a keychain.) I have received several emails from the seller since opening the dispute. I've been offered a 15% refund, 20%, and a 30% refund IN RETURN FOR NOT LEAVING ABAD REVIEW. Most recently, seller requested that I return the keychain to China, at my expense, and they'll fully refund me (or, I should email when I receive notice of receipt to remind them to send my refund.) How do I add this additional information to my original dispute?
2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Additional dispute information

@Debbie311 

 

They won't refund you unless you send back trackable so escalate the dispute to a claim and paypal find in your favour and tell you to return the Chinese tat you received.


Advice is voluntary.
Kudos / Solution appreciated.
Debbie311
Contributor

Re: Additional dispute information

Escalate to a claim?