Hi,
our business is in liquidation. It has been more than 1 year. Paypal refuses to close the account and pay back the money. I always get the same standard email when I contact them (see below). What can I do to close the account and get the money out of the account?
Thanks in advance.
Dieter
Dear Dieter <removed>,
We appreciate your interest in PayPal. Unfortunately, our decision to close your account is final.
PayPal reserves the right to close any account reported to be involved in possible fraudulent or high risk behaviour. In the event of a dispute, PayPal will seek to recover the funds from you by debiting your PayPal balance. If the funds from your PayPal balance are insufficient, PayPal reserves the right to collect your debt to PayPal by any other legal means.
If you have money in your PayPal balance, we will hold it for up to 180 days. After that period, we will email you with information on how to access your funds.
In order to protect the integrity of the PayPal service, we cannot disclose the specific criteria that we sometimes use to limit access to accounts.
For more information on reasons why we might limit access to accounts, please refer to the ‘Closing Accounts and Limiting Account Access’ section of our User Agreement. You can find the User Agreement for PayPal Service by clicking ‘Legal Agreements’ at the bottom of any PayPal page.
We regret any inconvenience this may cause.
Sincerely,
PayPal Account Review Department
PayPal
