Account blocked, no feedback and money withheld

heikesym
Contributor
Contributor

Am so frustrated. My account first got limited (after having used it for over 1 year)for they wanted more proof of address etc,which I sent,  they kept on asking for it so I pretty much sent everything I can possibly send reg that. Next thing was it got blocked and I was told I cant use it at all and after 3 months I might get my money back - literally hundreds of mails and messages later - and I got nothing but automated responses. It is now 3 months and I am still not getting a response or having any luck retrieving my money.  This is utterly ridiculous and they are siting on a big chunk of my money.

There also doesnt seem to be a phone number to phone within RSA. 

Does anyone have some idea how to get my money back ???

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@heikesym 

 

You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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heikesym
Contributor
Contributor
Thanks for the response but I did all of the above countless times except for calling them for I am in South Africa and I was told I can only phone the USA number for there is no contact number in my country which is totally ridiculous.
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