A Fraud Charge to my account need help asap

[GamingTy12]

i need help asap someone order something on my paypal account somehow which was me for 279 euros and i needed it removed im from canada and im trying to get rid of the charge but the paypal customer server on the phones always busy and when i try to file the charge as fraud in the resloution centre it doesnt do anything just gives saying its an error. Anyone help me with this????

[kernowlass]

@GamingTy12

Does the transaction actually show in your paypal account balance and if so is it pending or completed.

How was the payment funded (if you click on the transaction it should say on that details page).

[GamingTy12]

it says it is still pending and also ive never bought anything using this account before

i only added a visa debit card to the account but it had no money on my card.

[GamingTy12]

it says it is still pending and also ive never bought anything using this account before

i only added a visa debit card to the account but it had no money on my card.

it said under details it will be payed when my order arrives this guy order stuff from a retail store using my card the store is John Lewis PLC

[kernowlass]

@GamingTy12

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.