No Green Light

DebbieTurley
Contributor
Contributor

I have just recieved my Paypal here. It has been on charge all night and has a full battery. The app is installed on my iphone and they are paired. However no green light come son the paypal reader at all and when I try to sign into my paypal here account from my phone its says additional documents required and that an email will be sent to me. but Ihavent had any email?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

You need to contact customer services direct.


Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_Siobhán
Moderator
Moderator

Hi DebbieTurley,

 

Welcome to the community forum.

 

This sounds like further verification is needed for the approval process, you will need to reach out to our PayPal Here team directly and they will be happy to take a look.

 

You can call on <removed> <removed> or email at <removed>.

 

Siobhan

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