problem with purchase

neringa
New Community Member

hello, I used paypal to pay for goods from  sportdirect.com, The package came not full, I ordered adidas  track suit for a girl,but I didn't receive pants for that suit. I've e-mailed to seller 3 times about missing pants in the order (order number is :75427639), but I didn't get any answer from them. Can u help me? thx

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

File for item received but not as described via the resolution tab in your paypal account.

 

Put in what has happened and that you have contacted them x3 with no response.

 

Then give sports direct a few days to sort it and if you are still getting neither item or refund then escalate the dispute to a claim when you get that option.


Advice is voluntary.
Kudos / Solution appreciated.
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