payment

[kimbly]

Hi I am having trouble paying every time I go to confirm payment it says link a new card, I only have one card. I have emailed them twice {paypal] I have also phoned them and am getting nowhere. They have sent me the same email twice with the FAQS have tried everything. Please can anyone give me any advice Regards kimbly

[snowshoe]

Have you verified your PayPal Account?

[kimbly]

Hi yes have verified my card account

[kimbly]

sorry my paypal account

[PayPal_Maria]

Hi kimbly,

Welcome to the UK Community Forum and thanks for posting!

We can’t check the specifics of your account through the Community Forum I’m afraid, but based on the information you provided in your post I’ll try to assist. If you are getting an error message saying add another card, it could be that our internal security system is stopping the funding source being user or your card issue may be declining the payment. Is the card in your name or is it someone else’s?

Thanks,

Maria 

[kimbly]

Hi the card is in my name I used it the week before last and it was fine. It is not out of date and I have money in my bank account. I did change my primary email address recently, I wondered if this might be the cause or just a coincidence. Kind regards Kimby

[sirhugo]

This is for everyone whos having problems paying with paypal. hopefully this will shed some light as to why.

If you payment wont go thru its due to 1 of 2 reasons.

1. the payment was declined by bank/card issuer

2. the payment was stopped by paypals security system.

if 1, then check that the card details are correct on paypal. also check you card hasnt expired. if this isnt the problem, phone the bank and ask for the online authorisation dept. they will till you why it was declined.

if 2, paypal blocked it as they suspected it was risky or fraudulent. they cant override the system so no use phoning and yelling at them. try a different card if you have one. if that does nt work trying waiting 24 hours. if still no joy try the following:

1. verify your bank account if not already done

2. ask the person/company to send you a money request and pay directly through it

3. top up your paypal balance and try the payment

hopefully this helps a little