PayPal cards disappear

[Karl_Howeth]

After I add a Visa Debit card, it just disappears. It says 'Card Added' and stuff but when I refresh the page, it's gone

[PayPal_Sophie]

Hi Karl_Howeth,

Thanks for posting on the Community Forum and sorry to hear about this.

It sounds like the issue you were having may have been a temporary one. If you were logging in through the app, I'd advise trying to sign in through the desktop site. I would also recommend deleting cache and cookies from the browser you're using to see if this help.

If you're still experiencing issues, I'd advise contacting Customer Support directly. You can find our contact details by clicking the 'Contact' option at the bottom of any page when logged in.

Thanks for your understanding

Sophie

[slamgg]

Hello, I have recently had this issue where everytime I add a prepaid/debit card and then I refresh the page. It just vanishes. Is there any solution? Ive already cleared my cookies and cache and Ive tried paypal support but i havent gotten an answer back yet.