Can't make payment

Amazedbygrace
Contributor
Contributor
I have not changed anything., but now my card is not working on here. I have money in my bank and my card details are correct. Is there a bug in system?
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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

Go and check in your profile tab in your paypal account and see if your card is still linked and if it is up to date and not expired.


Advice is voluntary.
Kudos / Solution appreciated.
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gsp4711
Member
Member

This is the fourth heading of complaints asking for help with the same problem.

One (Error message on checkout) has 13 pages of people complaining.

It is NOT a card issue, it is a Paypal problem.

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sirhugo
Contributor
Contributor

This is for everyone whos having problems paying with paypal. hopefully this will shed some light as to why.

 

If you payment wont go thru its due to 1 of 2 reasons.

 

1. the payment was declined by bank/card issuer

 

2. the payment was stopped by paypals security system.

 

if 1, then check that the card details are correct on paypal. also check you card hasnt expired. if this isnt the problem, phone the bank and ask for the online authorisation dept. they will till you why it was declined.

 

if 2, paypal blocked it as they suspected it was risky or fraudulent. they cant override the system so no use phoning and yelling at them. try a different card if you have one. if that does nt work trying waiting 24 hours. if still no joy try the following:

 

1. verify your bank account if not already done

2. ask the person/company to send you a money request and pay directly through it

3. top up your paypal balance and try the payment

 

hopefully this helps a little

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blinging
Contributor
Contributor

We're sorry, but your transaction couldn't be completed using the selected card, Visa/Delta/Electron x-xxxx. This happened because it has been refused by the card issuer. 

 

^^^ This is what it says when i try make a payment ,is yours similar  ,it's driving me mad.

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