Shipping Label

herna5026
New Community Member

I am having issues creating a shipping label, I keep getting error code 50023 which says that payment for shipping cannot be processed because  it exceeds the available balance. There is enough money in the paypal balance and my bank is also linked to the account. Does anybody know how to fix this?

Login to Me Too
2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@herna5026

 

A lot of folks have found that adding a back up card to the account stops that problem.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

The_A_Count
New Community Member

I am currently also having this issue.  My bank account is linked.  My debit card is linked.  I called customer service twice and was basically told that it is an issue with their security algorithm that thinks it is a fraudulent charge and there was nothing they could do to fix it.  I was told it shouldn't affect every listing, but so far it's been three days and I have been unable to print shipping labels.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.