Hi @jenholland40,
Thank you for your post and welcome to the Community Forum!
From what you said, it sounds like you sent a payment through an invoice. If the payment was made with the option 'Goods and Services', you would not be able to cancel the payment but you can request a refund in case you do not receive the item or if you receive something that is not as it was described. Here is how to file a claim.
You can find more information on our Buyer Protection policy here.
I hope this helps.
Martina
