Braintree's email receipts can include a line of custom text, but can't otherwise be altered. If you want to customize the delivery or content of your receipts, it’s best to create and send your own.
However, before you can enable these email receipts, you must:
- Configure your SPF records to give us permission to send receipts on your behalf
- Have the authorized signer on your account contact our Support team, requesting that this feature be activated
After you’ve received confirmation from the Braintree's Support team, enable email receipts in the Control Panel:
- Log into the Control Panel
- Navigate to Settings > Processing > Email Receipts
- Click Options
- Check the box next to Enabled
- Configure your settings
- Click Save
