Remove credit card

mjennys
New Community Member

I need to cancel my old credit card.  The Visa number was deactivated.

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38 REPLIES 38

jbmurakami
Contributor
Contributor

Same issue here. No pending transactions but can't remove old cards...

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Swedonia
New Community Member

Add me to the list! Can't remove my CC. Please send me directions as well. Thanks.

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breadbag
Contributor
Contributor

add me to the ever growing list. same scenario for a couple of months now.

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tjfry211
New Community Member

I also cannot remove my credit card.  I need to send an echeck instead of an instant transfer as soon as possible.

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Chuck-946
Member
Member

Same issue as all the others... please send me the info to remove the card.

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Not-an-idiot
Contributor
Contributor

As the list grows longer, and longer, I have gotten absolutely NO help whatsoever after several weeks fo sending emails back and forth to PayPal customer service who refuse to actaully answer the question:  I HAVE NO PENDING TRANSACTIONS - & - MY CC WAS NEVER INVOLVED NOR USED IN ANY TRANSACTION AT ANY TIME IN THE PAST...thus, there is nothing to link it to some unflagged transaction.  Is PayPal "locking" our CC info and data mining ???  

 

today I got a generic email stating "From researching your account history, I can see that your issue has been resolved. We are continually improving our customer service to accommodate members' needs and can be contacted by going to the PayPal
website and clicking the "Help" link in the upper right side of the page."   Um .... wtf ?  it has NOT BEEN RESOLVED. Jezus Chriest! what a way to run a multi-billion $ business... extremely dissatisfied and now suspicious about PayPal' conduct and business practices.

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raineffect
New Community Member

I have the same exact issue.  I used the credit card once to pay for one item and the payment cleared over a week ago.  I added a new credit card and made it my primary card, and while all the transactions are being sent to this card appropriately, I still cannot remove the old credit card.  There are no 'transactions pending' on this card.  I would really like it if this were fixed, ASAP.  Glad to know I am not the only one with this problem either.

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Dominatus101
Member
Member

I too can not remove credit cards or bank accounts. I simply wish to remove credit cards and bank accounts that are no longer valid or existing but I get the message "You may not remove your back-up funding source while an instant transfer is still pending." I has been over a month since a transaction with paypal has occured.

 

Anybody have any information on this very very annoying problem?

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space5207
Member
Member

My old credit card was compromised so I got a new credit card and could not remove the old one due to the message that a transaction was pending.  I added my new credit card but still can't take the old one off.  Please advise.

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meterrunner
Contributor
Contributor

This is  ridiculous! I have an Amex card that I canceled out over 2yrs ago (which you can't do if it has pending charges) and it still will not let me remove it.

I've sent information about this concern and have never received any solid information on getting this resolved for removing a canceled card.

With so many people having this same issue wouldn't you think that PayPal would "fix" the glitch that has been ignored.

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